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General Returns Policy


Returns Policy Overview

You may return new, unused (not installed) items within 30 days from the date the items were shipped, ONLY with prior authorization from our Returns Department. Once you have been authorized to return items, you will receive an email regarding your RMA (Return Merchandise Authorization) Number. The RMA Number will need to be written on the outside of the package when returned to:


TGSCOM Inc.

Attn: Returns Department

1449 South Broadway

Green Bay, WI 54304


Also do NOT write your RMA Number on merchandise, if the number is on the merchandise; it will be sent back to you. If items are returned without an RMA Number, you will be charged a 25% restocking fee. TGSCOM Inc. does not refund shipping unless it is our error.


The items must be in the original packaging and the packaging cannot be cut or destroyed in any way. If items are received in a condition other than how they were shipped, the items will be returned back to you. We will send pre-paid shipping return labels if the return is a result of our error (sent wrong item, sent to wrong address/FFL dealer, duplicate order, etc.).


If you received a defective item, you will need to call the manufacturer of the product directly to get a replacement; most products carry a manufacturer warranty. TGSCOM Inc. does not handle manufacturer warranties.


You should expect to receive your refund within 2 business days of the return being delivered and processed. Once your refund is issued, you will receive an email refund notification. The refund might not post to your account right away, depending on your financial institution.


All returns are subject to a 15% (25% for firearms) restocking fee. The restocking fee can be waived ONLY by the Returns Department. The Returns Department can be reached at 1-800-518-3808 ext. 328.


Items that are Not Returnable

TGSCOM Inc. does not accept returns on the following items (this list is not inclusive):

  • Barrels

  • Ammunition

  • Firearms (if it has left the FFL dealer)

  • Hearing Protection

  • Clothing (hats, t-shirts, polo’s, jackets and gloves)

  • Food items (tactical bacon, chocolate ammo, chocolate Glock and Hot Shots)

  • Non-Electronic Game Calls

  • Batteries

  • DVD’s

  • Flashlight bulbs

  • Sight Installation Tools

  • Night Sights

  • Optics

  • All Fishing Products


Firearm Return Policy

Firearms can NOT be returned if it has left the FFL dealer; if there is a problem with the firearm you will need to contact the manufacturer directly.

  • Before you proceed with the transfer, make sure you inspect the firearm thoroughly, to ensure that it is the correct item and free of defects.

  • If you do not inspect the firearm prior to the transfer and leave the FFL dealer with it and there are defects; you will have to contact the manufacturer directly.

  • If you are not released the firearm from the FFL dealer, you must pay return shipping back to TGSCOM Inc.

  • We do NOT reimburse FFL transfer fees. You are responsible for any contract/negotiation with your FFL dealer.

  • There is a 25% restocking fee on returns of all firearms, once return has been authorized.


Exchanges

TGSCOM Inc. does not offer swaps, exchanges or replacements on items. If you do not wish to wait to receive your refund and then place a new order, a Customer Support Team Member will be able to help place an order for you, for the correct item(s).


Canceling Orders/Restocking Fees

The reasoning for the restocking fee is that we have several warehouses that items are stored at; everything gets shipped to our central warehouse to ship out to all of our customers. So when an order is placed, one of our warehouses has to get the item and ship it out to us. If the order is canceled, the item has to ship back to the warehouse. It takes manpower to get these items out of stock, packaged and shipped to the central warehouse to be shipped to the customer.


Orders can ONLY be canceled by a Customer Support Team Member over the phone. All email/fax requests to cancel orders will be honored, if the following information is provided: the last 4 digits for the credit/debit card used on the order and the complete billing and shipping address.

  • No restocking fees will be applied for orders if the item(s) on the order are on backorder.

  • There will be a 15% restocking fee on all canceled non-firearm orders that are currently processing or that have been shipped.

  • There will be a 25% restocking fee on all firearm orders that are currently processing or that have been shipped.


We reserve the right to cancel firearm orders when a customer fails to provide a Federal Firearms License (FFL) from their firearm transfer dealer. Reasonable attempts will be made to contact customers for their FFL when firearms are ready to be shipped.  Customers have 14 days (including weekends) to provide a FFL, from the time that the firearm is in-stock and ready to be shipped. Cancelled firearm orders will be subject to a cancellation fee of up to 25%.


Discounts

Discounts will not be applied on items after the order has been placed. Discounts must be applied while placing the order.


Purchaser’s Responsibilities

You are responsible for knowing the laws in your own state, county, city, etc. If you have any questions, contact your local FFL dealer before you order. (Example: Maryland requires fired casings with the purchase of any new firearm-so if you order a firearm for the state of Maryland, be certain it has fired casings)


Billing

The charge appears on your credit card statement as “TGSCOM”. Your credit card statement will reflect an authorization for the amount of your purchase after your order has been placed. An authorization validates your credit card’s status and your credit account’s in good standing. The actual charge will not appear on your statement until your order ships from our warehouse.


If you order using a debit/check card, the authorization will put a hold on or freeze that amount until your card is charged. If you have any questions regarding authorizations or charges, please contact the institution that issued your credit card. We can NOT remove authorizations from your card. If authorizations need to be removed, you will have to call 1-800-518-3808 and provide our Customer Support Team with a number to your bank’s Customer Service/Authorization Removal Department along with your card number.

©2000-2010 TGSCOM, Inc.